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To ensure fair Internet access for all CCL Networks subscribers, CCL Networks maintains a Fair Access Policy. This policy establishes an equitable balance in Internet access for all CCL Networks subscribers. CCL Networks assigns a download threshold to each service plan that limits the amount of data that may be continuously downloaded within specified time periods. Subscribers who exceed this limit may be temporarily suspended. 

How does the Fair Access Policy work?

The policy is implemented automatically by monitoring your usage over a one month period. Each CCL Networks service plan is assigned a download allowance. The download allowance is the amount of data (in bytes) which can be downloaded by a subscriber without restriction within a one month period. When your usage exceeds your download allowance, your service may be temporary suspended and web access will be redirected to our subscription page. For carrier grade packages and business managed services with unlimited bandwidth, services that exceed the download allowance will not experience automatic suspension, but CCL Networks retains the rights to re-evaluate usage and data plans.

Who is affected by the Fair Access Policy?

Some users consume much more bandwidth than the average user, and they will experience subscription restrictions. Typically we find that the top five per cent of users download nine times more than the average user. By providing a download allowance, more of the shared bandwidth is made available for everyone to use. Most users will have a better experience as a result of the Fair Access Policy.

What service generally use most of your download allowances?

•Full-length movie or video downloads (e.g., Netflix streaming movies)

•Downloading very large files (i.e., file sizes that are close in size to the download threshold of your service plan)

•Peer-to-peer (P2P) file sharing programs.

•Continuous downloading or viewing streaming media content such as audio or video programming

•Hosting of server devices such as email, FTP or Web servers

•Hosting computer applications such as Web-cam feeds

•Internet-based PC backup services that archive your data on a central server

•Extensive downloading of attachments from Usenet Newsgroups (NNTP)

•Use of Torrent applications (UTorrent, BitTorrent, etc.)

CCL Networks Internet access is not guaranteed. This policy applies to all service plans, including “unlimited” plans, where customers’ use of the service is not limited to a specific number of hours per month.

Restrictions can typically be lifted automatically or by calling into our network operation center. Carrier Grade packages or Managed Services will not have their services suspended but CCL Networks retains the right to renegotiate plans and packages. Subscribers are likely to avoid the limitations imposed by the FAP if their use is typical of the majority of Internet users and consists of Web surfing and a reasonable amount of downloading.